Terms and conditions

These Terms and Conditions refer to www.visitMonmouthshire.com

By accessing the content of www.visitMonmouthshire.com (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

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Disclaimers

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the www.visitMonmouthshire.com website and cannot provide any representation that using the Website will be error free.

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Limitation of Liability

Visit Monmouthshire will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Visit Monmouthshire, or its partners.

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Copyright

All intellectual property of Visit Monmouthshire such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Visit Monmouthshire.

By using the Website you agree to respect the intellectual property rights of Visit Monmouthshire and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

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Modification

Visit Monmouthshire reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Visit Monmouthshire has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

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Third parties

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

Where VisitMonmouthshire.com facilitates bookings for accommodation and experiences via third party booking platforms e.g. FreetoBook, TXGB etc., liability for refunds, cancellations etc lies with the relevant third party booking platform, not VisitMonmouthshire.com.

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Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

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Governing Law and Jurisdiction

This Agreement will be governed by the laws of England and Wales and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English or Welsh courts without reference to rules governing choice of laws.

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How can I contact you?

If you are not satisfied with any aspect of the service provided by Visit Monmouthshire please let us know either

1. in writing to us at Monmouthshire Tourism, Monmouthshire County Counci, County Hall, The Rhadyr, Usk. NP15 1GA.

2. by email to tourism@monmouthshire.gov.uk.

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How long will it take?

Our aim is to resolve your concern as quickly as possible. If we are unable to reply by the end of the following business day, after we receive it, we will contact you to:

1. acknowledge your concern.

2. advise you who is dealing with your enquiry.

In the majority of cases, we will be able to resolve your concern within 7 business days of receiving it. If we have not resolved it within 7 business days, we will contact you again to update you with progress and tell you how much longer we anticipate we will take.